WE ARE LOOKING FOR QUALIFIED CANDIDATES FOR OUR BOCA RATON, FLORIDA LOCATION ONLY. THIS IS NOT A REMOTE POSITION.

Our Mission

Gift of Life Marrow Registry cures blood cancer through cellular therapy. We believe every person battling blood cancer deserves a second chance at life — and we are determined to make it happen. We are singularly passionate about engaging the public to help us get everyone involved in curing blood cancer, whether as a donor, a volunteer, or a financial supporter. It all begins with one remarkable person, one life-changing swab, and one huge win — finding a match and a cure.

Employment Type

Full-time

Department and Role

Donor Service Specialist - Preliminary Match

Education

High school diploma or GED, or equivalent training and experience. Healthcare experience preferred but not required

Summary Statement

The Donor Services Specialist - Preliminary Match is responsible for maintaining the donor registry and acts as liaison between stem cell/bone marrow donors and the organization.

Responsibilities

• Makes calls to stem cell/bone marrow donors in the registry in order to confirm/obtain their current contact information.
• Calls back donors when they leave a message, to confirm/obtain their current contact information.
• Maintains confidentiality and professionalism while on the phone.
• Assists in other areas of the Donor Services department as needed/requested.
• Handles a high volume of telephone calls directing callers to appropriate organization employees.
• Takes and delivers messages as required.
• Verifies donor information in MatchQuest database, noting and reporting discrepancies.
• Performs various clerical duties as requested or required.
• Updates information on donor’s as requested or required.
• Contact donors on the telephone when called as a Preliminary Match with a patient after initial recruitment.
• Provide educational information.
• Seek first contact support from donor advocates and internet searches as necessary.
• Follow-up with donors.
• Manage the donor services fax mailbox and distribute items, as needed.
• Document all procedures and workflows and recommend process improvement.
• Other donor center projects as necessary, including donor database maintenance, recruitment initiatives and web-based research.

Responsibilities of this position also include those of the Extended Typing and Confirmatory Typing Coordinator, as this position requires cross training in the ET/CT department. ET/CT Responsibilities include:

• Contacts donors on the telephone when called for further testing after initial recruitment.
• Provide educational information.
• Seeks first contact support from donor advocates and nurse case managers as necessary.
• Schedules donors for sample collections, coordinates kit distribution, and tracks deliveries.
• Follows up with donors and transplant centers.
• Troubleshoots unexpected complications associated with scheduling procurement and delivery of samples.
• Manages Marrow Donor Program inventory and orders medical and other supplies as necessary.
• Develops relationships with phlebotomy services and laboratories.
• Documents all procedures and workflows and recommends process improvement.

Knowledge, Skills and Experience

• Previous experience handling a multi-line telephone system.
• Previous data entry experience.
• Excellent oral communications skills.
• Knowledge and experience with Microsoft Outlook, Word and Excel.
• Able to multitask and prioritize effectively.
• Organized and methodical approach to daily work.
• Must be able to observe strict confidentiality policies. 

Physical Demands

This position is basically sedentary with some walking, standing, stooping and lifting required. May lift objects weighing from 0 to 20 lbs. with occasional lifting of objects over 20 lbs. Some travel may be required.

This job description is not intended to be all inclusive. Duties and/or responsibilities may be added or deleted as Executive Management requires to meet the ongoing needs of the organization.

APPLY NOW 

Please attach your resume in an email to jlizondro@giftoflife.org.